Contact and support
[email protected] is the right address for:
- Account questions (install problems, dashboard access, OAuth issues)
- Billing questions (charges, subscription changes, cancellation)
- Bug reports (include the error message, the tool name, and the approximate time)
- Feature requests
We respond on a best-effort basis, typically within one to two business days. Paying customers receive expedited attention.
Security disclosures
If you have found a potential security vulnerability in Agency MCP, email [email protected] with the subject line Security Disclosure. We treat these as priority and aim to respond within 24 hours. Please do not post security issues publicly until we have had a chance to assess and address them.
Community
A Discord server is available for Agency MCP users. The current invite link is on the Support page. Discord is the best place to ask general how-to questions, share prompts that work well, and get advance notice of upcoming changes.
Your data rights
If you want to access, correct, or delete the personal data we hold about you — including your GHL OAuth tokens, billing contact information, and bearer metadata — see the Privacy Policy §13 for a description of your rights and how to exercise them. The quickest path is to email [email protected] with your request.
For general legal or contractual questions, the Terms of Service §17 covers how to contact us for formal inquiries.
What to include in a support request
The more context you provide, the faster we can help:
- The error message or symptom, quoted exactly
- The tool name you were calling (e.g.,
search_contacts,create_contact) - The AI client you are using (Claude Desktop, Cursor, etc.)
- The approximate date and time (including timezone)
- Whether the issue is consistent or intermittent
We do not need your bearer token, your GHL password, or any contact records from your CRM.